Before contacting
BrainAscend Supporters who received "BrainAscend Plus" will be given full support.
Support for the free version of BrainAscend is limited because it is a free product. When it comes to how to do things such as use your iPod, iTunes, how to find your downloaded files et.c, you can easily google for answers on this, but I put together a little collection of videos from youtube, helpful for the most common help subjects.
Common help subjects
Adding music/MP3 to iPhone/iTunes etc
Opening .zip files on Mac
Opening .zip files on PC
Findning downloaded files on Mac
You can also message via Facebook: https://www.facebook.com/brainascend/